English Castle utilizes the textbook “Business Result” in its program. Business Result is a twelve-level business English course that gives students the communication skills they need for immediate use at work.

  • A communicative syllabus provides pick-up-and-use business skills.
  • Real-world case studies offer authentic and engaging insights into companies’ working practices.
  • Case studies validated by expert input from Canfield School of Management.
  • Video material brings the learning context alive and is supported by interactive exercises.

Levels Available

  • You
    • Introduce yourself; talk about jobs; ask about names and jobs; meet people.
  • Company
    • Talk about companies and countries , ask about people and companies
    • Start a telephone call.
  • Workplace
    • Talk about your company, ask questions, email a request.
    • Practice email and website addresses.
  • Departments
    • Talk about responsibilities and departments, ask about people and departments.
    • Describe departments, take and leave a message.
  • Products
    • Talk about company types and activities; ask about company products.
    • Order a product.
  • Entertaining
    • Speaking about food and drink; talk about ability; invite, accept and decline.
  • Technology
    • Discuss office technologies; talk about what’s in your office; give instructions.
  • Travel
    • Talk about transportation and travel; arrange a meeting.

  • Jobs
    • Say what you do and where you are from; ask for personal information.
  • Products and services
    • Talk about company types and activities; book and order things by phone.
  • Location
    • Speak about your company locations and buildings; ask for details about a workplace.
    • Start and end a telephone call; leave a telephone message.
  • Technology
    • Discuss technology; talk about everyday activities; ask for and offer help.
  • Communication
    • Deal with documents and correspondence; explain and solve a problem.
  • Contacts
    • Order food in a restaurant or café; make general conversation; describe a trip.
  • Departments
    • Describe departments and their responsibilities; show a visitor round a company.
  • Employment
    • Communicate about professional qualities, skills, and experience; tell the time; arrange a meeting.
  • Competition
    • Importance of competition and how to be competitive; compare products and companies.
    • Speak of pricing; compare and choose.
  • Teamwork
    • Talk about teams and teamwork; discuss problems; respond to news; give opinions.
  • Travel
    • Converse about air travel; check in at an airport; talk about money; book a hotel room and ask about hotel services.
  • Schedules
    • Talk about schedules; plan a schedule; say dates.

  • Companies
    • Learn about what companies do; talk about your company; make polite requests.
  • Contacts
    • Talk about your job and the people you work with; talk about work activities; make and receive telephone calls.
  • Visitors
    • Discuss company structure; welcome visitors; present visual information.
  • New products
    • Talk about new products and the stages in their development; give a report; show interest.
  • Employment
    • Compensation benefits and employment procedures ; describe personal experience; delegate work; discuss progress on projects.
  • Customer service
    • Customer service role playing; make comparisons; respond to complaints.
  • Travel
    • Interactive discussion about travel; ask for travel information; report to a company reception; make a small talk and develop a conversation.
  • Orders
    • Talk about orders and deliveries; make arrangements; make and respond to suggestions.
  • Selling
    • Sales and advertising discussion strategies; talk about obligation; control the discussion in meetings.
  • New ideas
    • Converse about new green initiatives; give a formal presentation; ask for clarification.
  • Entertaining
    • Talk about corporate entertainment; make and respond to invitations and offers.
  • Performance
    • Evaluating performance; describe trends.
  • Future trends
    • Talk about global issues; make predictions; predict future trends.
  • Time
    • Time management and ; speculate and discuss consequences; negotiate conditions.
  • Training
    • Study about personal development and training; show understanding and suggest solutions.
  • Your career
    • Talk about ambitions and careers; give a personal presentation.

  • Working life
    • Talk about your work and responsibilities; express interest in conversations.
  • Projects
    • Talk about projects; update and delegate tasks; start and end a phone call.
  • Leisure time
    • Talk about your work-life balance; talk about your likes and dislikes; exchange contact details.
  • Services and systems
    • Talk about services and systems; explain how something works; make a comparison.
  • Customers
    • Talk about customer service; make and change arrangements; manage customer feedback.
  • Guests and visitors
    • Talk about business travel; welcome visitors; talk about work rules and regulations.
  • Security
    • Talk about the security in the workplace; talk about change and consequences at work.
  • Working together
    • Talk about working in teams; encourage people; talk about your future goals.
  • Logistics
    • Talk about logistics and supply chains; place and handle orders; leave a voicemail message.
  • Facilities
    • Describe your place of work; make suggestions and recommendations; link ideas.
  • Decisions
    • Talk about decision-making; be persuasive; talk about possibilities.
  • Innovation
    • Talk about innovative ideas; give a formal presentation; talk about extremes.
  • Breakdown
    • Talk about breakdowns and faults; discuss problems and offer advice.
  • Processes
    • Talk about processes; get someone’s attention; describe processes.
  • Performance
    • Talk about personal qualities; appraise performance and set objectives; give feedback.
  • Success
    • Talk about achievements; report back on and evaluate research; generalize.

  • First impressions
    • Talk about first impressions; introduce yourself by email; make a follow-up call; exchange contact details; arrange to meet a business contact.
  • Motivation
    • Motivation ideas for work; exit a conversation politely; make small talk.
  • On schedule
    • Talk about managing projects; ask for/ give an update in a meeting; update on current projects.
  • New ideas
    • Discuss ideas and innovations; present an idea, product, or service.
  • Customer service
    • Practice customer service; deal with customers; reassure and sympathize.
  • Ethical business
    • Talk about ethical business; explain plans and arrangements; invite and recommend.
  • Making decisions
    • Talk about personality and making-decisions; participate in a decision-making meeting.
  • Outsourcing
    • Talk about outsourcing; present factual information; apologize and respond to apologies.
  • Employees
    • Talk about changing jobs; consult about ways of keeping staff; negotiate solutions.
  • New business
    • Talk about starting up a new business; ask about work and life; avoid saying ‘no’.
  • Communications
    • Talk about communications; explain procedures; deal with situations on the phone.
  • Changes
    • Talk about change; be negative diplomatically; present future plans.
  • Facts and figures
    • Talk about numbers and trends; talk about news at work.
  • Culture
    • Talk about cultural differences; talk about films, books, and TV.
  • Performance
    • Talk about staff appraisals; discuss and evaluate performance; make people feel relaxed.
  • Career breaks
    • Talk about taking a career break; present a personal case; review your situation at work.

  • Connection
    • Describe cross-cultural experiences; report back on research; introduce yourself to a group.
  • Careers
    • Talk about career paths and choices; manage the discussion in a meeting and share ideas.
  • Change
    • Discuss working practices; give a formal presentation; show understanding.
  • Risk
    • Talk about different types of risk; take part in a teleconference; establish a report and show interest.
  • Teamwork
    • Talk about team relationships; deal with conflict in negotiations; add emphasis appropriately.
  • Progress
    • Discuss factors for success; solve problems and brainstorm ideas during meetings; use of language.
  • Learning
    • Training and learning methodologies discussions; use communication strategies on the telephone; express dissatisfaction.
  • Performance
    • What are employer/employee expectations; deal with difficult questions.
  • Resources
    • Have a dialogue about resources; discuss options and reach decisions in meetings; deal with misunderstandings.
  • Leadership
    • Learn great leadership styles; provide a briefing example at a meeting; express personal views.
  • Values
    • Talk about values; reach an agreement in a negotiation; raise a difficult point.
  • Persuasion
    • A debate about persuasion; give a presentation to sell an idea; use discourse appropriately.