Project Description
English Castle utilizes the textbook “Business Result” in its program. Business Result is a twelve-level business English course that gives students the communication skills they need for immediate use at work.
- A communicative syllabus provides pick-up-and-use business skills.
- Real-world case studies offer authentic and engaging insights into companies’ working practices.
- Case studies validated by expert input from Canfield School of Management.
- Video material brings the learning context alive and is supported by interactive exercises.
Levels Available
- You
- Introduce yourself; talk about jobs; ask about names and jobs; meet people.
- Company
- Talk about companies and countries , ask about people and companies
- Start a telephone call.
- Workplace
- Talk about your company, ask questions, email a request.
- Practice email and website addresses.
- Departments
- Talk about responsibilities and departments, ask about people and departments.
- Describe departments, take and leave a message.
- Products
- Talk about company types and activities; ask about company products.
- Order a product.
- Entertaining
- Speaking about food and drink; talk about ability; invite, accept and decline.
- Speaking about food and drink; talk about ability; invite, accept and decline.
- Technology
- Discuss office technologies; talk about what’s in your office; give instructions.
- Travel
- Talk about transportation and travel; arrange a meeting.
- Jobs
- Say what you do and where you are from; ask for personal information.
- Products and services
- Talk about company types and activities; book and order things by phone.
- Location
- Speak about your company locations and buildings; ask for details about a workplace.
- Start and end a telephone call; leave a telephone message.
- Technology
- Discuss technology; talk about everyday activities; ask for and offer help.
- Communication
- Deal with documents and correspondence; explain and solve a problem.
- Contacts
- Order food in a restaurant or café; make general conversation; describe a trip.
- Departments
- Describe departments and their responsibilities; show a visitor round a company.
- Employment
- Communicate about professional qualities, skills, and experience; tell the time; arrange a meeting.
- Competition
- Importance of competition and how to be competitive; compare products and companies.
- Speak of pricing; compare and choose.
- Teamwork
- Talk about teams and teamwork; discuss problems; respond to news; give opinions.
- Travel
- Converse about air travel; check in at an airport; talk about money; book a hotel room and ask about hotel services.
- Schedules
- Talk about schedules; plan a schedule; say dates.
- Companies
- Learn about what companies do; talk about your company; make polite requests.
- Contacts
- Talk about your job and the people you work with; talk about work activities; make and receive telephone calls.
- Visitors
- Discuss company structure; welcome visitors; present visual information.
- New products
- Talk about new products and the stages in their development; give a report; show interest.
- Employment
- Compensation benefits and employment procedures ; describe personal experience; delegate work; discuss progress on projects.
- Customer service
- Customer service role playing; make comparisons; respond to complaints.
- Travel
- Interactive discussion about travel; ask for travel information; report to a company reception; make a small talk and develop a conversation.
- Orders
- Talk about orders and deliveries; make arrangements; make and respond to suggestions.
- Selling
- Sales and advertising discussion strategies; talk about obligation; control the discussion in meetings.
- New ideas
- Converse about new green initiatives; give a formal presentation; ask for clarification.
- Entertaining
- Talk about corporate entertainment; make and respond to invitations and offers.
- Performance
- Evaluating performance; describe trends.
- Future trends
- Talk about global issues; make predictions; predict future trends.
- Time
- Time management and ; speculate and discuss consequences; negotiate conditions.
- Training
- Study about personal development and training; show understanding and suggest solutions.
- Your career
- Talk about ambitions and careers; give a personal presentation.
- Working life
- Talk about your work and responsibilities; express interest in conversations.
- Projects
- Talk about projects; update and delegate tasks; start and end a phone call.
- Leisure time
- Talk about your work-life balance; talk about your likes and dislikes; exchange contact details.
- Services and systems
- Talk about services and systems; explain how something works; make a comparison.
- Customers
- Talk about customer service; make and change arrangements; manage customer feedback.
- Guests and visitors
- Talk about business travel; welcome visitors; talk about work rules and regulations.
- Security
- Talk about the security in the workplace; talk about change and consequences at work.
- Working together
- Talk about working in teams; encourage people; talk about your future goals.
- Logistics
- Talk about logistics and supply chains; place and handle orders; leave a voicemail message.
- Facilities
- Describe your place of work; make suggestions and recommendations; link ideas.
- Decisions
- Talk about decision-making; be persuasive; talk about possibilities.
- Innovation
- Talk about innovative ideas; give a formal presentation; talk about extremes.
- Breakdown
- Talk about breakdowns and faults; discuss problems and offer advice.
- Processes
- Talk about processes; get someone’s attention; describe processes.
- Performance
- Talk about personal qualities; appraise performance and set objectives; give feedback.
- Success
- Talk about achievements; report back on and evaluate research; generalize.
- First impressions
- Talk about first impressions; introduce yourself by email; make a follow-up call; exchange contact details; arrange to meet a business contact.
- Motivation
- Motivation ideas for work; exit a conversation politely; make small talk.
- On schedule
- Talk about managing projects; ask for/ give an update in a meeting; update on current projects.
- New ideas
- Discuss ideas and innovations; present an idea, product, or service.
- Customer service
- Practice customer service; deal with customers; reassure and sympathize.
- Ethical business
- Talk about ethical business; explain plans and arrangements; invite and recommend.
- Making decisions
- Talk about personality and making-decisions; participate in a decision-making meeting.
- Outsourcing
- Talk about outsourcing; present factual information; apologize and respond to apologies.
- Employees
- Talk about changing jobs; consult about ways of keeping staff; negotiate solutions.
- New business
- Talk about starting up a new business; ask about work and life; avoid saying ‘no’.
- Communications
- Talk about communications; explain procedures; deal with situations on the phone.
- Changes
- Talk about change; be negative diplomatically; present future plans.
- Facts and figures
- Talk about numbers and trends; talk about news at work.
- Culture
- Talk about cultural differences; talk about films, books, and TV.
- Performance
- Talk about staff appraisals; discuss and evaluate performance; make people feel relaxed.
- Career breaks
- Talk about taking a career break; present a personal case; review your situation at work.
- Connection
- Describe cross-cultural experiences; report back on research; introduce yourself to a group.
- Careers
- Talk about career paths and choices; manage the discussion in a meeting and share ideas.
- Change
- Discuss working practices; give a formal presentation; show understanding.
- Risk
- Talk about different types of risk; take part in a teleconference; establish a report and show interest.
- Teamwork
- Talk about team relationships; deal with conflict in negotiations; add emphasis appropriately.
- Progress
- Discuss factors for success; solve problems and brainstorm ideas during meetings; use of language.
- Learning
- Training and learning methodologies discussions; use communication strategies on the telephone; express dissatisfaction.
- Performance
- What are employer/employee expectations; deal with difficult questions.
- Resources
- Have a dialogue about resources; discuss options and reach decisions in meetings; deal with misunderstandings.
- Leadership
- Learn great leadership styles; provide a briefing example at a meeting; express personal views.
- Values
- Talk about values; reach an agreement in a negotiation; raise a difficult point.
- Persuasion
- A debate about persuasion; give a presentation to sell an idea; use discourse appropriately.
